At Vintage Home, we are committed to safeguarding your personal information and ensuring your trust in our services. This Privacy Policy outlines how we collect, use, and protect your data, and reflects our strong dedication to transparency and customer privacy.

1. Commitment to Privacy

Your privacy is very important to us. We firmly believe that your personal information should never be shared with third parties without your prior consent. Privacy is a fundamental right, and at Vintage Home, we treat your information with the highest level of confidentiality.

We collect personal details such as your name, contact number, email address, and shipping address solely for internal purposes. These details are used only to communicate with you during your interaction with us—such as confirming room bookings, providing order updates, and sharing our latest news or offers. Your information is stored securely in our database and is not sold or disclosed to any external entity.

2. Data Protection and Security

We are committed to preventing unauthorized access, misuse, or disclosure of your personal data. To ensure this, we have implemented strict internal policies and high-level security measures.

We encourage you to review this Privacy Policy regularly, as it may be updated to reflect any changes in our practices or legal obligations. Any modifications will be posted directly on our website.

3. Secure Online Payments

When you make a financial transaction on our website, your sensitive payment information is handled with the utmost care:

  • Payment Gateway: We use a secure third-party payment gateway, PayU, for credit/debit card transactions.
  • Data Storage: Your card details are not stored with Vintage Home. Instead, the data is securely encrypted and stored with trusted providers like Visa/MasterCard.
  • Log Files: Like most websites, our servers log general information such as your IP address, browser type, and cookies for technical and analytical purposes.

4. Cookies Policy

We use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

  • Track your current shopping session.
  • Personalize your experience.
  • Allow you to retrieve your shopping cart at any time.

You can choose to disable cookies in your browser settings, although this may affect site functionality.

5. Return, Refund & Cancellation Policy

  • Order Cancellation: Customers may cancel their order within 2 hours of placing it.
  • Refunds: If a refund is requested and approved, it will be processed via NEFT within 10 working days.
  • Returns: Products may be returned within 2 working days from the date of delivery.

6. Shipping Policy

We aim to ship all products within 2 working days after receiving your order. You will receive tracking details once your order has been dispatched.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, feel free to contact us:

Your trust is important to us, and we are fully committed to protecting your privacy at Vintage Home