Legal Business Name: VINTEJ HOME
Address: Block no 2, Khasra no.248/1, Jodhpur Salwas Road, Near HP, Salawas, Jodhpur Rural, Rajasthan – 342013
GSTIN: 08BDJPS4528N2ZS

At Vintage Home (vintagehome.in), we take great pride in the craftsmanship and quality of our luxury furniture and home décor. While we strive for perfection, we understand that occasional returns or exchanges may be necessary. Our policy aims to make this process smooth and fair while ensuring your satisfaction.

Cancellation Policy

You may cancel your order within 24 hours of placement by emailing us at info@vintagehome.in.

  • If the order has already been shipped or booked for dispatch within this 24-hour window, a 10% cancellation fee will apply.

  • The remaining balance will be refunded to your original payment method.

Return & Exchange Policy

We accept returns or exchanges only under the following conditions:

  1. Incorrect or Defective Product Delivery

  • You received an item that does not match the product description or image on our website.

  • The product is damaged upon arrival or has visible quality/manufacturing defects.

  1. Genuine Manufacturing Defects

  • If the product has a verified manufacturing defect, we will either replace it or offer a full refund if a replacement is unavailable.

Please note:
We do not accept returns or exchanges due to:

  • Change of mind or unmet expectations

  • Incorrect or incomplete shipping address provided by the customer

  • Delivery refusal

  • Product tampering after delivery

Return Process

To initiate a return or exchange:

  • Report the issue within 24 hours of delivery by emailing us with clear photos or a video of the defect/damage.

  • Do not accept products with visibly damaged or tampered packaging.

  • Ensure the item is unused and returned in original packaging with all labels, tags, and invoices.

  • Securely repack the item to prevent damage during return transit.

  • Contact our support team for assistance with return logistics.

Replacement Processing Time

Once we receive and inspect the returned product, replacements are typically dispatched within 7–10 business days, depending on product availability. You will receive an email notification when your replacement has been shipped.

Refunds

  • If a replacement is unavailable, we will process a refund to your original mode of payment.

  • Refunds will be credited within 3–5 business days after we receive and inspect the returned product.

  • In some cases, please allow up to 7–10 business days for the entire refund process.

For any questions or assistance, feel free to contact our customer care team at info@vintagehome.in. We’re here to help.